Lifebridge North Shore is seeking Direct Care professionals to work at our emergency homeless shelter sites in Salem and Beverly MA. Our mission is to support unattached adults (men and women) to achieve stability and self-sufficiency in order to end their homelessness. We do this through the provision of Intensive Case Management and Supportive Services to all clients. Direct Care serves as an extension of Case Management, providing both operational support and direct client services.

We are looking for motivated, dependable additions to our growing team for the following shifts:

• Overnight Shifts, 12am-8am
• Evening Shifts, 4pm-12am

Responsibilities of Direct Care Staff include, but are not limited to, the following:

General Duties:

• Arrive on time for and stay for the full duration of all assigned shifts
• Maintain appropriate client/staff boundaries at all times
• Maintain client confidentiality at all times
• Work effectively with all co-workers, including fellow direct care, case management, kitchen, maintenance, operational, development, and administrative/executive staff.
• Communicate effectively and respectfully with clients, co-workers, volunteers, and community-based supports (including local law enforcement, EMS, visiting nurses and other client collaterals)

Administrative and Operational Functions:

• Answer telephone and field questions/requests as appropriate, take messages for clients and staff, and/or direct calls to other staff members as needed
• Maintain resident roster, bed cards, and census accurately throughout shift to ensure all residents are accounted for at all times; check for and request work and appointment schedules from residents
• Accept donations in a polite manner; document and appropriately organize and put away all donations
• Maintain detailed documentation in staff log of all significant events and interactions throughout your shift; complete incident reports as necessary for events such as interactions with local law enforcement, calls to 911, for an ambulance, or to crisis stabilization services, altercations among clients/guests, etc.
• Ensure all necessary supplies are fully stocked throughout shift, including materials in kitchen, bathrooms, dining room, and front desk area; check paper goods deliveries for accuracy and neatly put away all materials in designated storage areas

Direct Client Services:

• Support Case Management Team by conducting client intakes with new residents, reviewing all Lifebridge policies and procedures with incoming residents, administering and documenting results of drug and alcohol screenings, and documenting and communicating any concerning behaviors or interactions by clients to their Case Manager
• Ensure client safety at all times by completing property searches and campus rounds, heat treating personal property, and supervising client behavior and interactions in dorms, dining room, and outdoor property (i.e. courtyard, front steps, etc.)
• Count all controlled medications being held for residents with incoming/outgoing staff at start/end of shift; maintain strict accountability of all medications at all times; monitor the self-administration of medication by residents to ensure all medications are taken as prescribed by provider
• Monitor and sign-off on completion of chores by residents; as needed, explain chore assignments and assist with maintenance responsibilities to ensure safe, hygienic shelter environment at all times
• Monitor community meals and ensure safe and appropriate interactions among residents and other community members utilizing this service

To be considered for this position, please submit your resume via Indeed

Experience working in homeless, addiction/recovery, and/or behavioral health services is preferred, but not required. Candidates with personal experience of homelessness, recovery from drugs/alcohol, and behavioral health treatment, and students in the fields of human services, social work, nursing, public policy, etc. are encouraged to apply.

Job Type: Part-time

Pay: $16.50 - $17.00 per hour

Schedule:

• 8 hour shift

Work Location: In person